Our support team is available 24/7 via email .
You can contact us at any time at info@pureessance.de .
We usually reply within 24 hours .
Our support team is available 24/7 via email .
You can contact us at any time at info@pureessance.de .
We usually reply within 24 hours .
You can return your order within 14 days , provided the product is unused and in its original condition. Simply contact us by email at info@pureessance.de to initiate a return. We will then explain each step to you.
Our standard shipping time is:
All orders are shipped with a tracking number.
Important:
Orders received after 12 noon on Fridays will be shipped the following Monday .
We offer a paid express shipping option.
If you are in a particular hurry, we recommend the express service.
With our optional product protection insurance for only €2.49, your order is additionally secured.
The protection covers the following cases:
If any of these situations occur, you will receive a free replacement – no questions asked, no stress.
The insurance can easily be added in the shopping cart or at checkout.
Simply contact us by email at info@pureessance.de and let us know:
We will take care of it immediately and send you a new device free of charge .